TheWineLife Shop Terms & Conditions

These Terms & Conditions relate to purchases made through our ‘Buy NZ Wine’ online shop.
For TheWineLife Subscription packages, see separate Terms & Conditions here.

Your purchase of the shop products available via this Website is subject to the following terms and conditions. By using this Website you confirm that you have read, understood and accepted these terms and conditions of sale, and agree to be bound by them.

DELIVERY

We deliver throughout New Zealand using trusted third party carriers. We have a flat rate delivery charge of $10.00. All orders for 6 or more bottles will be delivered for free.

For information on international delivery options, please contact us at orders@thewinelife.co.nz or 0800 WINELIFE (0800 946 354).

CANCELLATION

Once you have placed an order on this website, the order is final and cannot be cancelled. Wine may only be returned to us under the conditions of our 30 Day Returns Guarantee.

30-day

Our 30 Day Returns Guarantee.

email

There will always be some wines that you prefer over others, however we stand firmly behind our collection, so, if you really dislike something, please do let us know at orders@thewinelife.co.nz.

replacement

We are happy for you to return it for a replacement or store credit – you choose.

+ Please note
This applies to orders within New Zealand only. Returns must be made within 30 days of purchase.
Our 30 Day Returns Guarantee applies to unopened, undamaged wine only (unless, of course, you believe the wine to be faulty).

 

SUPPLY OF LIQUOR TO MINORS

Under the Sale & Supply of Alcohol Act 2012 it is illegal for us to sell wine to you if you are under the age of 18.

It is illegal for you to buy wine from us if you are under the age of 18 and it is illegal for you to falsify your details in order to buy wine if you are under the age of 18. We reserve the right to request additional age verification at any time.

AVAILABILITY

All products and services are subject to availability. Wine is a seasonal product and runs out from time to time. We may substitute wines for a different vintage or an alternative of equal or greater value. In such cases, we will contact you to inform you of any substitutions to your order.

PRICING POLICY

All prices are quoted in New Zealand Dollars, and are listed per bottle or per case as marked. Prices are inclusive of GST. Any delivery charges are additional unless otherwise specified.

We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order.

We make every effort to correctly display our prices on this website. However, if a price is incorrect we reserve the right not to accept your order at that incorrect price. If a product you have ordered has been incorrectly priced we will contact you to give you the option of paying the correct price or cancelling your order.

INSURANCE

We insure our products up to the point where they are delivered to your address. We are not responsible for damage or loss/theft to goods beyond this point.

CONTACT US

If you have any questions regarding a particular wine or an order you have placed with us, or if you would like a little help making a selection, please contact us at orders@thewinelife.co.nz or 0800 WINELIFE (0800 946 354).

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